Privacy policy

Mentice, Inc. (“Mentice”, “us”, “we”, or “our”) is dedicated to protecting your personal information and informing you about how we use your personal information.  This Privacy Policy  (“Privacy Policy”) describes how our website www.shop.mentice.com (the “Site”) collects, uses, and discloses your Personal Information (defined below) when you visit or make a purchase from the Site.  This Privacy Policy only applies to your use of this Site, where you visit any other Mentice websites or platforms the relevant privacy policy posted shall describe our privacy practices.  Please review this Privacy Policy periodically as we may revise it from time to time. If you do not agree with or accept our Privacy Policy in its entirety please do not use our Site or submit any personal information.

Contact
After reviewing our Privacy Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support-webshop@mentice.com or by mail using the details provided below: Mentice INC, 820 West Jackson Boulevard, Suite 250, Chicago IL 60607, United States

Collecting and Using Your Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, communicating with you, understanding your interests, Site usage, and for gaining marketing insights, and keeping you up to date on new products, services, and offers.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. We collect the following Personal Information:

Through your device we collect: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms,  how you interact with the Site, and other identifying information provided by your device.  This information may be collected automatically and we use this information to load the Site accurately for you, to understand how you use our Site and better methods to engage with you, and to perform analytics on Site usage to optimize our Site.

When you use our service, submit any information, or interact with us or our Site we collect: name, billing and business address, shipping address, payment information (including credit card numbers or banking information) email address, phone number, and other identifying information.  We use this information to: provide products or services to you to fulfill our contract,  process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Minors
The Site is not intended for individuals under the age of18 and any visitors to the Site must be over the age of 18. We do not intentionally collect Personal Information from children or any individuals under the age of 18. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us immediately.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.  We may also proactively report you and release your information without receiving any request to third parties where we believe that it is proper to do so for legal reasons, where your actions violate any law of the United States or any other country having jurisdiction over us or the Site.  You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.  We may release your information under the conditions listed in this paragraph whether it is to individuals or entities and to any state or federal authorities, as required.
  • We use service providers that assist us with customer relationship management, processing your transactions, analytics, advertising, marketing, and communications and we may share your Personal Information with such service providers when you purchase anything or visit our Site.

The Site or other users may post links to or embed third party websites , which may include information that we have no control over.  When accessing a third party site or embedded content through our Site, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties.  We bear no responsibility for the information collected or used by any advertiser or third party website. You must review their policies to understand how their information collection practices work.

Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising and marketing partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies, web beacons, or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You may be able to opt out of third party targeted advertising by:

FACEBOOK - Learn more

GOOGLE - Learn more

BING - Learn more 

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here. Please be aware that opting out may cause functionality issues when using the Site.

Using Personal Information

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Accessing Your Personal Information
You may be able to access, review, or inquire about  the Personal Information collected by us  by contacting support-webshop@mentice.com.  Please be aware that we may limit how often you exercise this right as legally permitted. If you have any additional questions or wish to review, change, or access any of your information collected by us. Please be aware that we may keep inaccessible copies of your Personal Information, as legally permitted, subject to our data retention policies which may be updated from time to time.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to optimize your experience on our Site and to provide our services.  For more information on the cookies that our service provider Shopify uses, please visit:

https://www.shopify.com/legal/cookies

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Security Measures
We make reasonable attempts to protect your information by using physical and electronic safeguards. However, as this is the Internet, we can make no guarantees as to the security or privacy of your information.  For this reason, we recommend that you use anti-virus software, perform routine credit checks, enable firewalls, and take other precautions to protect yourself from security and privacy threats.

Your California Privacy Rights
We permit residents of the State of California to use the Site. If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes.  Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. You may contact us with any questions.